Your privacy is important to Bullet EV Charging Solutions LLC ("Bullet EV Charging Solutions," "we," "us," or "our"). This Privacy Policy describes how we collect, use, store, disclose, and process your personal information when you access or use our products and services, including this website and related websites, mobile and web applications, and other offerings (collectively, the "Services").

By using these Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. We may update this Privacy Policy from time to time by posting changes at this URL and may notify you by email. Your continued use of the Services following the posting of changes will be deemed acceptance of those changes.

1. Applicability

This Privacy Policy applies when you access our Services or share information with us. It does not apply to any third-party website linked to or from our Services, or any third-party website in which our content or functionality is embedded. We do not control third-party privacy policies or practices.

2. Information we collect

A. Information you provide to us

Name, email address, phone number, mailing address
Contact form submissions and requests for quotes or site evaluations
Property details, service inquiries and scheduling details
Payment and billing information (processed securely by third-party payment processors)

B. Information we collect automatically

Device information: IP address, browser type, operating system, device identifiers
Usage information: pages viewed, time spent on the website, interactions with content
Geolocation data: if permitted by device settings
Cookies and tracking technologies: we may use cookies, web beacons and similar technologies (for example Google Analytics) to understand user behavior and optimize performance

C. Information from third parties

We may receive additional information from partners, analytics providers and marketing vendors.

3. SMS/text messaging opt-in and data usage

A. Consent and opt-in

By providing your phone number and opting in to receive text messages from Bullet EV Charging Solutions, whether through a web form, keyword text, or other opt-in method, you expressly consent to receive recurring SMS/MMS messages from us. These messages may include appointment reminders and scheduling confirmations, service updates and status notifications, promotional offers and marketing communications, and follow-up messages related to quotes or service inquiries. Consent to receive SMS messages is not a condition of purchasing any goods or services.

B. No sharing of SMS opt-in data

We do not sell, rent, lease, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your opt-in data and consent will only be used by Bullet EV Charging Solutions to send you messages as described in this Privacy Policy. Third-party service providers who assist us in delivering text messages are contractually prohibited from using your information for any purpose other than facilitating our communications to you.

C. Opting out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe. You may also contact us at privacy@bulletevcharging.com to request removal from our SMS list.

D. Message frequency and rates

Message frequency varies based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier and plan. Bullet EV Charging Solutions is not responsible for any charges incurred from your carrier.

4. How we use your information

Providing and improving our Services: enhancing user experience and optimizing content
Marketing and communications: sending promotional emails, SMS messages, newsletters and service updates, with opt-out options
Personalization: customizing your experience and showing relevant ads
Security and fraud prevention: detecting and preventing security threats or fraudulent activities
Legal compliance: meeting legal obligations and responding to requests from law enforcement

5. How we share your information

Service providers: third-party vendors assisting with marketing, analytics, IT support and customer service
Business partners: contractors, installation professionals and affiliated partners as needed to fulfill your service requests
Legal compliance: law enforcement or regulatory authorities when required
Corporate transactions: if Bullet EV Charging Solutions undergoes a merger, sale or restructuring, your data may be transferred as part of that process

We do not sell your personal information to third parties. We do not sell, share, or disclose your SMS opt-in data or phone numbers to third parties or affiliates for their own marketing or promotional purposes.

6. Data storage and security

We implement security measures to protect your data from unauthorized access, use or disclosure, including encrypted transmission (SSL), role-based access controls, and secure storage with trusted third-party cloud providers. We retain personal data as long as necessary to fulfill business purposes and comply with legal obligations.

7. Your rights and choices

Access and correction: request access to or correction of your personal data
Opt out of marketing: unsubscribe from promotional emails via the link at the bottom of our emails; opt out of SMS by replying STOP
Deletion request: request deletion of your personal information, subject to legal obligations
Do Not Track signals: our Services do not currently recognize browser DNT signals

To exercise these rights, email privacy@bulletevcharging.com.

8. Third-party advertising and analytics

We may use third-party services such as Google Analytics and Meta Pixel to collect anonymized analytics data and serve targeted ads. You can opt out via Google Ads Settings and the Network Advertising Initiative.

9. Children's privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information.

10. Data transfers and international users

Bullet EV Charging Solutions operates in the U.S. and processes data in accordance with U.S. law. If you access the Services from outside the U.S., you consent to your data being transferred and stored in the U.S.

11. California privacy rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to request disclosure of data collected, request deletion of personal information, and opt out of data sharing for targeted advertising. To make a request, email privacy@bulletevcharging.com.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted at this URL with the updated revision date.

13. Contact us

Bullet EV Charging Solutions LLC
111 Congress Ave, Ste 500
Austin, Texas 78701
(512) 942-2448
privacy@bulletevcharging.com