PRIVACY
POLICY
# Privacy Policy
**Last Revised: March 26, 2026**
Your privacy is important to Bullet EV Charging Solutions LLC ("Bullet EV Charging Solutions," "we," "us," or "our"). This Privacy Policy describes how we collect, use, store, disclose, and process your personal information when you access or use our products and services, including those at https://www.bulletevcharging.com/ and related websites, mobile and web applications, and other offerings (collectively, the "Services").
By using these Services, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services. Bullet EV Charging Solutions may update this Privacy Policy from time to time by posting changes at this URL and may notify you by email. Your continued use of the Services following the posting of changes will be deemed as acceptance of those changes.
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## 1. Privacy Policy Applicability
This Privacy Policy applies when you access our Services or share information with us. It does not apply to any third-party website linked to or from our Services, or any third-party website in which Bullet EV Charging Solutions' content or functionality is embedded. We do not control third-party privacy policies or practices.
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## 2. Information We Collect
We collect personal and non-personal information in various ways:
**A. Information You Provide to Us**
We collect all information you provide via the Services, including:
- Name, email address, phone number, mailing address
- Contact form submissions and requests for quotes
- Service inquiries and scheduling details
- Payment and billing information (processed securely by third-party payment processors)
**B. Information We Collect Automatically**
When you use our Services, we may automatically collect:
- **Device Information:** IP address, browser type, operating system, device identifiers
- **Usage Information:** Pages viewed, time spent on the website, interactions with content
- **Geolocation Data:** If permitted by device settings
- **Cookies and Tracking Technologies:** We use cookies, web beacons, and similar technologies (e.g., Google Analytics, HubSpot) to collect user behavior and optimize performance
**C. Information from Third Parties**
We may receive additional information from partners, analytics providers, and marketing vendors.
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## 3. SMS/Text Messaging Opt-In and Data Usage
**A. Consent and Opt-In**
By providing your phone number and opting in to receive text messages from Bullet EV Charging Solutions—whether through a web form, keyword text, or other opt-in method—you expressly consent to receive recurring SMS/MMS messages from us. These messages may include, but are not limited to:
- Appointment reminders and scheduling confirmations
- Service updates and status notifications
- Promotional offers, discounts, and marketing communications
- Follow-up messages related to quotes or service inquiries
Consent to receive SMS messages is not a condition of purchasing any goods or services.
**B. No Sharing of SMS Opt-In Data**
**We do not sell, rent, lease, or share your phone number or SMS opt-in consent with any third parties or affiliates for their own marketing purposes.** Your opt-in data and consent will only be used by Bullet EV Charging Solutions to send you messages as described in this Privacy Policy and our Terms of Service. Third-party service providers who assist us in delivering text messages (e.g., messaging platforms) are contractually prohibited from using your information for any purpose other than facilitating our communications to you.
**C. Opting Out**
You may opt out of receiving SMS messages at any time by replying **STOP** to any message you receive from us. After opting out, you will receive a one-time confirmation message, and no further messages will be sent unless you re-subscribe. You may also contact us at privacy@bulletevcharging.com to request removal from our SMS list.
**D. Message Frequency and Rates**
Message frequency varies based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier and plan. Bullet EV Charging Solutions is not responsible for any charges incurred from your carrier.
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## 4. How We Use Your Information
We process your personal information for various purposes, including:
- **Providing and improving our Services:** Enhancing user experience and optimizing content.
- **Marketing and Communications:** Sending promotional emails, SMS messages, newsletters, and service updates (with opt-out options).
- **Personalization:** Customizing your experience and showing relevant ads.
- **Security and Fraud Prevention:** Detecting and preventing security threats or fraudulent activities.
- **Legal Compliance:** Meeting legal obligations and responding to requests from law enforcement.
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## 5. How We Share Your Information
We may share your information with:
- **Service Providers:** Third-party vendors assisting with marketing, analytics, IT support, and customer service.
- **Business Partners:** Contractors, installation professionals, and affiliated partners as needed to fulfill your service requests.
- **Legal Compliance:** Law enforcement or regulatory authorities when required.
- **Corporate Transactions:** If Bullet EV Charging Solutions undergoes a merger, sale, or restructuring, your data may be transferred as part of that process.
**We do not sell your personal information to third parties. We do not sell, share, or disclose your SMS opt-in data or phone numbers to third parties or affiliates for their own marketing or promotional purposes.**
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## 6. Data Storage and Security
We implement security measures to protect your data from unauthorized access, use, or disclosure. These include:
- **Encryption:** Secure data transmission using SSL.
- **Access Controls:** Restricting system access based on user roles.
- **Secure Storage:** Hosting data with trusted third-party cloud providers (e.g., Microsoft Azure, AWS).
We retain personal data as long as necessary to fulfill business purposes and comply with legal obligations.
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## 7. Your Rights and Choices
Depending on your location, you may have the following rights:
- **Access & Correction:** Request access to or correction of your personal data.
- **Opt-Out of Marketing:** Unsubscribe from promotional emails via the link at the bottom of our emails. Opt out of SMS messages by replying STOP.
- **Deletion Request:** Request deletion of your personal information, subject to legal obligations.
- **Do Not Track Signals:** Our Services do not currently recognize browser DNT signals.
To exercise these rights, email us at privacy@bulletevcharging.com.
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## 8. Third-Party Advertising & Analytics
We use third-party services like Google Analytics and Facebook Pixel to collect anonymized analytics data and serve targeted ads. You can opt out via:
- **Google Ads Settings:** https://adssettings.google.com
- **Network Advertising Initiative:** http://optout.networkadvertising.org
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## 9. Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware of such collection, we will take steps to delete the information.
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## 10. Data Transfers & International Users
Bullet EV Charging Solutions operates in the U.S. and processes data in accordance with U.S. law. If you access the Services from outside the U.S., you consent to your data being transferred and stored in the U.S.
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## 11. California Privacy Rights (CCPA Compliance)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Request disclosure of data collected
- Request deletion of personal information
- Opt-out of data sharing for targeted advertising
To make a request, email privacy@bulletevcharging.com.
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## 12. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted at this URL with the updated revision date. We encourage you to review this page frequently.
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## 13. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
**Bullet EV Charging Solutions LLC**
111 Congress Ave, Ste 500
Austin, Texas 78701
📞 (512) 942-2448