TERMS OF SERVICE
# Terms of Service
**Last Revised: March 26, 2026**
Welcome to Bullet EV Charging Solutions LLC ("Bullet EV Charging Solutions," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website at https://www.bulletevcharging.com/, our mobile and web applications, and all related services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
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## 1. Acceptance of Terms
By using the Services, you confirm that you are at least **18 years of age** and that you have the legal capacity to enter into these Terms. If you do not agree to these Terms, you must not access or use the Services. We reserve the right to update these Terms at any time by posting revisions at this URL. Your continued use of the Services constitutes acceptance of any changes.
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## 2. Description of Services
Bullet EV Charging Solutions provides electric vehicle (EV) charging installation, energy solutions, and related services for residential and commercial customers. Our Services include:
- Information about our products and service offerings
- Online quote requests and appointment scheduling
- Customer communications via email, phone, and SMS/text messaging
- Account management and service tracking
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## 3. SMS/Text Messaging Program
**A. Program Description**
When you provide your phone number and consent to receive text messages from Bullet EV Charging Solutions, you are opting in to our SMS messaging program. This program may send you the following types of messages:
- **Appointment & Scheduling:** Reminders, confirmations, and rescheduling notifications related to your service appointments.
- **Service Updates:** Status updates on active installations, inspections, or service requests.
- **Quotes & Follow-Ups:** Responses to your quote requests and follow-up communications.
- **Promotional Messages:** Special offers, discounts, seasonal promotions, and marketing communications related to our products and services.
- **Account Notifications:** Billing reminders, payment confirmations, and account-related alerts.
**B. Message Frequency**
Message frequency varies. You may receive multiple messages per week depending on your service activity, appointment schedule, and marketing campaigns. During active service periods, message frequency may increase.
**C. Opt-Out Instructions**
You may opt out of our SMS messaging program at any time. To stop receiving text messages:
- **Reply STOP** to any text message you receive from us.
- You will receive a one-time confirmation message acknowledging your opt-out.
- No further messages will be sent unless you re-subscribe.
To re-subscribe after opting out, text **START** to the number from which you previously received messages, or re-submit your phone number through our website.
If you are having trouble opting out, contact us directly at (512) 942-2448 or privacy@bulletevcharging.com.
**D. Help**
For help or questions about our SMS program, reply **HELP** to any message, or contact us at (512) 942-2448 or privacy@bulletevcharging.com.
**E. Message and Data Rates**
Standard message and data rates may apply to any messages sent to or received from Bullet EV Charging Solutions. These rates are determined by your mobile carrier and wireless plan. Bullet EV Charging Solutions is not responsible for any messaging or data charges imposed by your carrier. Please contact your carrier for details about your specific plan and pricing.
**F. Carrier Liability Disclaimer**
Bullet EV Charging Solutions and mobile carriers (including but not limited to T-Mobile, AT&T, Verizon, and others) are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and network conditions. Carriers are not responsible for the content of any messages sent through our SMS program.
**G. Supported Carriers**
Our SMS program is designed to work with most major U.S. wireless carriers. However, not all carriers may be supported, and service availability may vary.
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## 4. Age Restriction
You must be at least **18 years of age** to use our Services, including our SMS messaging program. By using the Services and providing your phone number, you represent and warrant that you are 18 years of age or older. We do not knowingly collect information from or direct our Services to individuals under the age of 18.
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## 5. User Conduct
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
- Interfere with or disrupt the Services or any servers or networks connected to the Services
- Attempt to gain unauthorized access to any portion of the Services
- Use the Services to transmit any harmful, threatening, or offensive content
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
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## 6. Intellectual Property
All content, materials, trademarks, logos, and intellectual property displayed on or through the Services are the property of Bullet EV Charging Solutions or its licensors. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written consent.
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## 7. Disclaimer of Warranties
The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. Bullet EV Charging Solutions disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or secure.
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## 8. Limitation of Liability
To the maximum extent permitted by law, Bullet EV Charging Solutions, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services, including but not limited to loss of profits, data, or goodwill.
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## 9. Indemnification
You agree to indemnify, defend, and hold harmless Bullet EV Charging Solutions, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses arising out of your use of the Services or your violation of these Terms.
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## 10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Services shall be resolved in the courts located in Travis County, Texas.
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## 11. Privacy Policy
Your use of the Services is also governed by our Privacy Policy, available at [Privacy Policy URL]. Our Privacy Policy describes how we collect, use, and protect your personal information, including information collected through our SMS messaging program. By using the Services, you consent to the practices described in our Privacy Policy.
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## 12. Termination
We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, for any reason, including but not limited to a violation of these Terms.
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## 13. Contact Us
If you have any questions about these Terms of Service, contact us at:
**Bullet EV Charging Solutions LLC**
111 Congress Ave, Ste 500
Austin, Texas 78701
📞 (512) 942-2448